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Accredited: Yes
Duration: 2 Days (16 hours)
Online Instructor-led: Available
Online Self-paced: Available
Save up to 20% when you purchase this and any Agile or a Lean Six Sigma course.
ITIL® 4 Foundation
ITIL® 4 is the latest update of the world's most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimisation of IT Services. ITIL® is a widely used IT Service Management framework to give direction to organisations for using IT tools and making development in the business process. The primary objective of ITIL® is to improve efficiency, achieve predictable service levels, and enhance the performance of the organisation.
Our ITIL® Foundation Course covers all the fundamental knowledge to manage the IT infrastructure in the organisation and provides learners with a detailed understanding of different methods, framework, and principles of ITIL®. The delegates will gain knowledge about the ITIL® service value system, technical management practices, dimensions of service management, and concepts of service management. This ITIL® Foundation Course will help the them to support their organisation to increase the authenticity and security of information with IT infrastructure and increase customer and stakeholder's confidence. Our technical expert trainer will help individuals to pass their ITIL® 4 Foundation exam in the very 1st attempt.
All PRINCE2®, ITIL®, M_o_R®, MoP®, P3O®, MSP® and MoV® courses are offered by The Knowledge Academy.
This ITIL® 4 Foundation course provides you with a comprehensive knowledge of the most popular ITIL® framework and its role in ITSM. Attending this course will enable you to see IT service management through an end-to-end operating model. The course covers the following topics:
Course OutlineModule 1: Introduction
Module 2: Key Concepts of Service Management
Module 3: Four Dimensions of Service Management
Module 4: ITIL® Service Value System
Module 5: ITIL® Guiding Principles
Module 6: Service Value Chain
Module 7: Management Practices
Module 8: Service Management Practices
Module 9: Technical Management Practices
ITIL® 4 Foundation Exam Information
The ITIL® 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management. The exam follows this format:
What's included in this ITIL® 4 Foundation Training Course?
The following is included in this ITIL® 4 Foundation Training Course:
Accredited: Yes
Duration: 2 Days (16 hours)
Online Instructor-led: Available
Online Self-paced: Available
Save up to 20% when you purchase this and any Agile or a Lean Six Sigma course.
ITIL® 4 Practitioner
ITIL® 4 is the latest update to the world's most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimisation of IT Services. ITIL® is a widely used IT Service Management framework to give direction to organisations to utilise IT tools and make development in the business process. ITIL® 4 Practitioner focuses on how to apply ITIL® practices for Continual Service Improvement in an organisation by adopting and adapting them to fit business needs. This course is designed for those who have learned the basics of ITIL®. This ITIL® 4 Practitioner course provides practical knowledge which allows ITIL® to be fitted into existing IT operations.
Our ITIL® Practitioner Course covers all the advanced knowledge to manage the IT infrastructure in the organisation and provide learners with a detailed understanding of different methods, framework, and principles of ITIL®. This course enables delegates to address new service management challenges and ensure they are fully utilising the potential of modern technology. Delegates will also familiarise themselves with the Continual Service Improvement (CSI) approach, the nine guiding principles, and the three key areas most important to a successful ITIL® implementation. Our professional trainers will proudly share their knowledge, which we are sure will be of immense value, and help delegates build their bright future in this competitive era and help them pass the exam in the very 1st attempt.
All PRINCE2®, ITIL®, M_o_R®, MoP®, P3O®, MSP® and MoV® courses are offered by The Knowledge Academy.
Course Outline
ITIL® Practitioner Exam Information
The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario. The exam follows this format:
What's included in this ITIL® Practitioner Training Course?
The following is included with our ITIL® Practitioner training course:
I attended the gdpr foundation virtual course led by instructor Warren, and it was as good as it could be. My trainer was holding a great expert of gdpr subject, and he was providing simple examples and guidelines to remember the things. The course was well structured, as it helped me to remember various important topics. I passed my foundation exam very easily.
Oliver Smith
From the past few weeks, I was looking to attend a course called GDPR Practitioner, and finally, I bought this course. I have to say that they do everything perfectly from purchasing the course to taking the exam. The whole process was smooth. I highly recommend for this course.
Charlie Jones
I attended the EU GDPR Foundation and Practitioner course, facilitated by Rick. It was excellently delivered, well-structured and pitched at a level which brought on a class of varying experiences extremely fast, in what was an intensive four days of learning. My trainer Rick focused on helping me to get prepared for the exams and was very supportive.
Harry Taylor
I attended this 2-day gdpr practitioner training course. Josh perfectly delivered it. He was an excellent trainer, gdpr is not an easy course to convey, especially online. He did an incredible job. The course material was also well structured, which was easy to understand and easy to relate to my current organisation situations. The exam was also easy to pass because most of the topics were coved in training.
Luna Brown
I did the GDPR Foundation and Practitioner course, with Josh as my instructor. I bought this course under virtual delivery method due to COVID. However, I was initially worried that the personal nature of a classroom training course would be lost, but this was not the case. Josh was evident and helpful throughout, paying individual attention to each and every one of the 20 people on the course.
Olivia Williams
Online Instructor-led training brings the classroom to you. With internet access you will be connected to your class through Zoom. With an incredibly easy to use interface, the training platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.
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Online Self-paced allows you to learn when you want to learn. You will have access to our online training platform which provides you with all the information you need to pass your course. Upon purchase you will be provided with login details for our platform and allowing you to access your course instantly. We also offer extended access times to the platform, giving you even greater flexibility on when you want to learn.
Works on all devicesLearn when it suits youAvailable in 10+ languages
In-House (Corporate) Training allows you and your team to enhance your skills within your familiar surroundings while maintaining your comfort. We have created training solutions that addresses our client-requirements. We deliver training sessions as per our client’s needs and expectations. Our dedicated staff works effortlessly to arrange In-house or Corporate training for a group of professionals working in an organisation. Corporate training has many benefits for attendees, including:
Opportunity for team buildingMaximising your resources (Time and Money)Specially designed courses
Learn in Style with Training Deals
Taught by knowledgeable and friendly experts
Pre- and post-course support
Accelerated training methods mean you can learn quickly
All course materials can be taken home
Comfortable venues in convenient locations
Onsite and online options available
Includes all certificates
