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ITIL® Certification

Various delivery methods

Learn with an instructor or self-study using the Internet, whichever suits your learning style.

Locations available nationwide

1000+ locations are available nationwide as well as custom locations through onsite training.

Progress your career

Give yourself a step up the career ladder with our expert teachers and engaging course material.

Enquire Now for Up to35% Off!

Why Choose ITIL® Certification Training?

Our experts have created learning packages by looking at the gaps within the job market and studying the required skills to leave our clients with the best possible chance of achieving their dream job.

Salary (£) of IT Service Manager

* Salaries based on average figures from Payscale.com

Our ITIL® Training Courses

Details

Accredited: Yes

Duration: 2 Days (16 hours)

Online Instructor-led: Available

Online Self-paced: Available

Save up to 20% when you purchase this and any Agile or a Lean Six Sigma course.

ITIL® 4 Foundation

ITIL® 4 is the latest update of the world's most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimisation of IT Services. ITIL® is a widely used IT Service Management framework to give direction to organisations for using IT tools and making development in the business process. The primary objective of ITIL® is to improve efficiency, achieve predictable service levels, and enhance the performance of the organisation.

Our ITIL® Foundation Course covers all the fundamental knowledge to manage the IT infrastructure in the organisation and provides learners with a detailed understanding of different methods, framework, and principles of ITIL®. The delegates will gain knowledge about the ITIL® service value system, technical management practices, dimensions of service management, and concepts of service management. This ITIL® Foundation Course will help the them to support their organisation to increase the authenticity and security of information with IT infrastructure and increase customer and stakeholder's confidence. Our technical expert trainer will help individuals to pass their ITIL® 4 Foundation exam in the very 1st attempt.

ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® courses on this website are offered by The Knowledge Academy, ATO of AXELOS Limited. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® are registered trade marks of AXELOS Limited.

This ITIL® 4 Foundation course provides you with a comprehensive knowledge of the most popular ITIL® framework and its role in ITSM. Attending this course will enable you to see IT service management through an end-to-end operating model. The course covers the following topics:

Course Outline

Module 1: Introduction

  • IT Service Management in the Modern World
  • About ITIL® 4
  • Structure of ITIL® 4

Module 2: Key Concepts of Service Management

  • What is Service Management?
  • Value and Value Co-Creation
  • Organisations
  • Service Providers
  • Service Consumers
  • Stakeholders
  • Products and Services
  • Service Offerings
  • Service Relationships
  • Value: Outcomes, Costs, and Risks
  • Utility and Warranty

Module 3: Four Dimensions of Service Management

  • Introduction
  • Four Dimensions Model
  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors

Module 4: ITIL® Service Value System

  • Service Value System (SVS)
  • Silos

Module 5: ITIL® Guiding Principles

  • Guiding principles
  • Seven Guiding Principles
  • Focus on value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and work holistically
  • Keep It Simple and Practical
  • Optimise and Automate
  • Interaction Between Principles

Module 6: Service Value Chain

  • Value Chain Activities
  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain or Build
  • Deliver and Support

Module 7: Management Practices

  • Introduction to Management Practices
  • ITSM and High-Velocity Service Management
  • General Management Practices
  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management

Module 8: Service Management Practices

  • Change Control
  • Incident Management
  • IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Desk
  • Service Level Management
  • Service Request Management

Module 9: Technical Management Practices

  • Deployment Management

ITIL® 4 Foundation Exam Information

The ITIL® 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management. The exam follows this format:

  • 40 questions
  • Multiple choice
  • Duration of 60 minutes
  • Pass mark of 65% or 26/40
  • Closed book

What's included in this ITIL® 4 Foundation Training Course?

The following is included in this ITIL® 4 Foundation Training Course:

  • ITIL® 4 Foundation Examination
  • 18 PDUs
  • Experienced ITIL® instructor
  • Refreshments

Details

Accredited: Yes

Duration: 2 Days (16 hours)

Online Instructor-led: Available

Online Self-paced: Available

Save up to 20% when you purchase this and any Agile or a Lean Six Sigma course.

ITIL® 4 Practitioner

ITIL® 4 is the latest update to the world's most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimisation of IT Services. ITIL® is a widely used IT Service Management framework to give direction to organisations to utilise IT tools and make development in the business process. ITIL® 4 Practitioner focuses on how to apply ITIL® practices for Continual Service Improvement in an organisation by adopting and adapting them to fit business needs. This course is designed for those who have learned the basics of ITIL®. This ITIL® 4 Practitioner course provides practical knowledge which allows ITIL® to be fitted into existing IT operations.

Our ITIL® Practitioner Course covers all the advanced knowledge to manage the IT infrastructure in the organisation and provide learners with a detailed understanding of different methods, framework, and principles of ITIL®. This course enables delegates to address new service management challenges and ensure they are fully utilising the potential of modern technology. Delegates will also familiarise themselves with the Continual Service Improvement (CSI) approach, the nine guiding principles, and the three key areas most important to a successful ITIL® implementation. Our professional trainers will proudly share their knowledge, which we are sure will be of immense value, and help delegates build their bright future in this competitive era and help them pass the exam in the very 1st attempt.

ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® courses on this website are offered by The Knowledge Academy, ATO of AXELOS Limited. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® are registered trade marks of AXELOS Limited.

This ITIL® Practitioner training course will provide delegates with an in-depth understanding of the various advanced concepts of ITIL®. In this course, you will gain a practical level of knowledge that makes ITIL® Practitioner suitable for introducing ITIL® into the workplace. The training course covers the following topics:

Course Outline

  • Concepts of ITSM
  • Service Elements
  • Principles of ITSM
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • OCM (Organisational Change Management)
  • OCM Tools
  • OCM Activities
  • Applying the CSI Approach

ITIL® Practitioner Exam Information

The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario. The exam follows this format:

  • 40 multiple-choice questions
  • 135 minutes
  • Pass mark: 70% or 28/40
  • Open book

What's included in this ITIL® Practitioner Training Course?

The following is included with our ITIL® Practitioner training course:

  • ITIL® Practitioner Examination
  • Experienced ITIL® Instructor
  • Refreshments

What Our Clients are Saying

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Our Delivery Methods

Online Instructor-led

Online Self-paced

Corporate Training

About our Online Instructor-led training

Online Instructor-led training brings the classroom to you. With internet access you will be connected to your class through Zoom. With an incredibly easy to use interface, the training platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

  • Works on all devices
  • See your trainers screen
  • Share documents

About our Online Self-paced training

Online Self-paced allows you to learn when you want to learn. You will have access to our online training platform which provides you with all the information you need to pass your course. Upon purchase you will be provided with login details for our platform and allowing you to access your course instantly. We also offer extended access times to the platform, giving you even greater flexibility on when you want to learn.

  • Works on all devices
  • Learn when it suits you
  • Available in 10+ languages

About our Corporate Training

In-House (Corporate) Training allows you and your team to enhance your skills within your familiar surroundings while maintaining your comfort. We have created training solutions that addresses our client-requirements. We deliver training sessions as per our client’s needs and expectations. Our dedicated staff works effortlessly to arrange In-house or Corporate training for a group of professionals working in an organisation. Corporate training has many benefits for attendees, including:

  • Opportunity for team building
  • Maximising your resources (Time and Money)

  • Specially designed courses

Take Advantage of Our Limited Offer on ITIL Training! Up to 35% Off!

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Taught by knowledgeable and friendly experts

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Pre- and post-course support

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Accelerated training methods mean you can learn quickly

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All course materials can be taken home

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Comfortable venues in convenient locations

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Onsite and online options available

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Includes all certificates