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Accredited: Yes
Duration: 2 Days (16 hours)
Online Instructor-led: Available
Online Self-paced: Available
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ITIL® 4 Foundation
ITIL® 4 is the latest update of the world's most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimisation of IT Services. ITIL® is a widely used IT Service Management framework to give direction to organisations for using IT tools and making development in the business process. The primary objective of ITIL® is to improve efficiency, achieve predictable service levels, and enhance the performance of the organisation.
Our ITIL® Foundation Course covers all the fundamental knowledge to manage the IT infrastructure in the organisation and provides learners with a detailed understanding of different methods, framework, and principles of ITIL®. The delegates will gain knowledge about the ITIL® service value system, technical management practices, dimensions of service management, and concepts of service management. This ITIL® Foundation Course will help the them to support their organisation to increase the authenticity and security of information with IT infrastructure and increase customer and stakeholder's confidence. Our technical expert trainer will help individuals to pass their ITIL® 4 Foundation exam in the very 1st attempt.
ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® courses on this website are offered by The Knowledge Academy, ATO of AXELOS Limited. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® are registered trade marks of AXELOS Limited.
This ITIL® 4 Foundation course provides you with a comprehensive knowledge of the most popular ITIL® framework and its role in ITSM. Attending this course will enable you to see IT service management through an end-to-end operating model. The course covers the following topics:
Course OutlineModule 1: Introduction
Module 2: Key Concepts of Service Management
Module 3: Four Dimensions of Service Management
Module 4: ITIL® Service Value System
Module 5: ITIL® Guiding Principles
Module 6: Service Value Chain
Module 7: Management Practices
Module 8: Service Management Practices
Module 9: Technical Management Practices
ITIL® 4 Foundation Exam Information
The ITIL® 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management. The exam follows this format:
What's included in this ITIL® 4 Foundation Training Course?
The following is included in this ITIL® 4 Foundation Training Course:
Accredited: Yes
Duration: 2 Days
Online Instructor-Led Training:Available
Online Self-Paced Training: Available
The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) training course provides participants with an in-depth understanding of how to develop and implement effective IT strategies and improve IT services. This module focuses on strategy development and execution and is designed to enable individuals and organisations to plan and implement effective strategies that support business objectives. Participants will learn about the principles and practices of strategic planning, governance, and risk management, as well as the tools and techniques for measuring and improving service performance.
The course also covers the importance of continual improvement and the role of metrics and measurement in achieving success. This course is suitable for IT professionals, service managers, and business leaders. It requires the completion of the ITIL 4 Foundation certification. The training is available in both classroom and online formats, making it flexible and convenient for participants to choose the mode of delivery that best suits their learning preferences. By completing this course, participants will gain the knowledge and skills to lead successful IT strategies and drive continual improvement in their organisation.
This ITIL® 4 Strategist: Direct, Plan and Improve DPI course provides you with a comprehensive knowledge of the most popular ITIL® framework and its role in ITSM. Attending this course will enable you to see IT service management through an end-to-end operating model. The course covers the following topics:
Course Outline
Module 1: Introduction and Key Concepts
Module 2: Strategy and Direction
Module 3: Assessment and Planning
Module 4: Introduction to Value Stream Mapping
Module 5: Measuring and Reporting
Module 6: Measurement and the Four Dimensions
Module 7: Continual Improvement
Module 8: Communication and Organisational Change Management (OCM)
Module 9: Basic of Organisational Change Management (OMC)
Module 10: Developing a Service Value System
Accredited: Yes
Duration: 2 Days
Online Instructor-Led Training:Available
Online Self-Paced Training: Available
ITIL® 4 is the latest update of the world's most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimisation of IT services. ITIL® is a widely used IT Service Management framework to give organisations direction for using IT tools and making improvements in the business process. The primary objective of ITIL® is to improve efficiency, achieve predictable service levels, and enhance the performance of the organisation.
Our ITIL® 4 Specialist: Create Deliver and Support CDS course covers all the fundamental knowledge needed to manage the IT infrastructure in the organisation and provides learners with a detailed understanding of the different methods, frameworks, and principles of ITIL®. The delegates will gain knowledge about the ITIL® service value system, technical management practices, dimensions of service management, and concepts of service management. This ITIL® Foundation course will help them support their organisation to increase the authenticity and security of information with IT infrastructure and increase customer and stakeholder confidence.
This ITIL® 4 Specialist: Create Deliver and Support CDS course provides you with a comprehensive knowledge of the most popular ITIL® framework and its role in ITSM. Attending this course will enable you to see IT service management through an end-to-end operating model. The course covers the following topics:
Course Outline
Module 1: Understand the Concepts and Challenges Across the Service Value System
Module 2: Understand How to Use a ‘Shift-Left’ Approach
Module 3: Know How to Plan and Manage Resources in the Service Value System
Module 4: Understand the Use and Value of Information and Technology Across the Service Value System
Module 5: Know How to Use a Value Stream to Design, Develop, and Transition New Services
Module 6: Know How ITIL Practices Contribute to a Value Stream for a New Service
Module 7: Know How ITIL Practices Contribute to a Value Stream to Provide User Support
Module 8: Know How ITIL Practices Contribute to a Value Stream for User Support
Module 9: Understand How to Co-Ordinate, Prioritise and Structure Work and Activities to Create, Deliver and Support Services
Accredited: Yes
Duration: 2 Days
Online Instructor-Led Training:Available
Online Self-Paced Training: Available
The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) training course provides participants with an in-depth understanding of how to drive stakeholder value through effective service relationships and customer experiences. This module focuses on enhancing the customer experience and is designed to enable individuals and organisations to develop and maintain strong relationships with their customers and stakeholders. Participants will learn about the importance of stakeholder engagement, customer journey mapping, and the co-creation of value through service provision.
The course also covers the principles and practices of service level agreements, service level management, and customer experience design. This course is suitable for IT professionals, service managers, and business leaders. It requires completion of the ITIL® 4 Foundation certification. The training is available in both classroom and online formats, making it flexible and convenient for participants to choose the mode of delivery that best suits their learning preferences. By completing this course, participants will gain the knowledge and skills to drive stakeholder value and enhance the customer experience in their organisation.
This ITIL® 4 Specialist: Drive Stakeholder Value DSV course provides you with a comprehensive knowledge of the most popular ITIL® framework and its role in ITSM. Attending this course will enable you to see IT service management through an end-to-end operating model. The course covers the following topics:
Course Outline
Module 1: Introduction
Module 2: Understanding characteristics of markets
Module 3: Understand Marketing Activities and Techniques
Module 4: Know How to Develop Customer Relationships
Module 5: How to Collect, Specify and Prioritise Requirements from a Diverse Range of Stakeholders
Module 6: Understand Methods for Designing Digital Service Experiences Based on Value-Driven, Data-Driven and User Centred Service Design
Module 7: Understand Approaches for Selling and Obtaining Service Offerings
Module 8: Know How to Negotiate and Agree Service Utility, Warranty, and Experience
Module 9: Understand the Ways of Relating with Users and Fostering User Relationships
Module 10: Understand How Users Can Request Services
Module 11: Understanding the Concept of User Communities
Module 12: Understand Methods to Track and Monitor Service Value
Module 13: Understanding Charging Mechanisms
Accredited: Yes
Duration: 2 Days
Online Instructor-Led Training:Available
Online Self-Paced Training: Available
The ITIL® 4 Leader: Digital and IT Strategy (DITS) training course provides participants with a comprehensive understanding of digital and IT strategy development and implementation. This course focuses on the DITS module of ITIL® 4 and covers key concepts, principles, and techniques for creating and implementing digital and IT strategies that align with business goals and objectives. Participants will learn how to develop a holistic approach to digital and IT strategy, including market analysis, stakeholder engagement, and value co-creation. They will also gain an understanding of the governance and management of digital and IT strategies, as well as the principles and practices of organisational change management.
This course is ideal for IT leaders, IT strategists, and digital transformation professionals who want to enhance their skills and advance their careers in IT service management. The training is available in both classroom and online formats, making it flexible and convenient for participants to choose the mode of delivery that best suits their learning preferences.
This ITIL® 4: Digital and IT Strategy DITS course provides you with a comprehensive knowledge of the most popular ITIL® framework and its role in ITSM. Attending this course will enable you to see IT service management through an end-to-end operating model. The course covers the following topics:
Course Outline
Module 1: Introduction to ITIL4: Digital and IT Strategy (DITS)
Module 2: What is Digital and IT Strategy?
Module 3: Strategy Journey
Module 4: Vision
Module 5: Where are we Now?
Module 6: Where do we want to be and how do we get there?
Module 7: Strategic Approaches for Digital Organisations
Module 8: Strategy Discussion and Approval
Module 9: Take Action
Module 10: Did We Get There?
Module 11: How do we Keep the Momentum Going?
Module 12: Strategic Capabilities
Module 13: Managing Innovation and Emerging Technologies
Module 14: Managing Strategic Risk
Accredited: Yes
Duration: 2 Days
Online Instructor-Led Training:Available
Online Self-Paced Training: Available
The ITIL® 4 Specialist: High-Velocity IT training course provides participants with an in-depth understanding of digital organisations and their operating models. This module focuses on enhancing speed while maintaining stability and is designed to enable individuals and organisations to implement effective digital transformation strategies and enhance business agility.
Learners will learn about the benefits of a high-velocity IT culture and environment, and how to apply Agile and Lean approaches in the digital age. The course also covers the impact of cloud computing and other digital technologies on IT service management, as well as the role of automation and artificial intelligence in high-velocity IT.
This course is for IT professionals, service managers, and business leaders. The training is available in both classroom and online formats, making it flexible and convenient for participants to choose the mode of delivery that best suits their learning preferences.
This ITIL® 4 Specialist: High-Velocity IT Training course provides you with a comprehensive knowledge of the most popular ITIL® framework and its role in ITSM. Attending this course will enable you to see IT service management through an end-to-end operating model. The course covers the following topics:
Course Outline
Module 1: Introduction to ITIL High-Velocity IT (HVIT)
Module 2: Key Concepts of High-velocity IT
Module 3: Adopting the ITIL Service Value System to Enable High-Velocity IT
Module 4: Four Dimensions of Service Management
Module 5: High-Velocity IT Culture
Module 6: High-Velocity IT Techniques
Module 7: Techniques for Valuable Investments
Module 8: Techniques for Fast Development
Module 9: Techniques for Resilient Operations
Module 10: Techniques for Co-Created Value
Module 11: Techniques for Assured Conformance
Accredited: Yes
Duration: 2 Days
Online Instructor-Led Training:Available
Online Self-Paced Training: Available
ITIL® 4 is the most recent version of ITIL®, offering a digital operating model that enables companies to co-create effective value from their IT-supported goods and services. It enables businesses to direct and capitalise on the difficulties and opportunities presented by developing technology influencing their company operations. This training course will teach employees about ITIL® ideas, establish an awareness of applicable ITIL® 4, and provide chances for professional advancement in cloud services. Individuals with the necessary knowledge and skills in using ITIL® 4 to acquire and manage cloud services will be able to obtain desired job profiles in prominent organisations.
ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL® AMCS) Training is designed to provide participants with a practical grasp of how cloud procurement and technology may connect with and support broader business strategy and operations. Delegates will learn about methods for cloud adoption, evolutionary migrations, deployment models, business case structure, the CSP landscape, establishing the cloud strategy, the benefits of adopting cloud services, API vulnerabilities, and other topics during this session.
This ITIL® 4 Specialist Acquiring and Managing Cloud Services ITIL® AMCS course teach you acquiring and managing cloud services. It is designed for those who understands relevant ITIL® 4 guidance and enables career development opportunities in the cloud service domain. This course covers the following topics:
Course Outline
Unit 1: Understand the Role of Cloud Services in an Organisation
Module 1: Describe the Characteristics of the Cloud
Module 2: Describe the Approaches to Cloud Adoption
Module 3: Cloud Deployment Models and Cloud Service Models
Unit 2: Know How to Define an Organisation’s Requirements for Adopting, and Readiness to Adopt, Cloud Solutions
Module 4: Describe the Structure and Content of a Business Case for Cloud
Module 5: Know How to Define Organisation’s Requirements for Cloud Solutions
Module 6: Carry Out an Organisational Readiness Assessment for Cloud Adoption
Module 7: Know How to Communicate a Cloud Business Case
Unit 3: Identify the Types of Cloud Services and Understand Their Applicability to an Organisation's Context
Module 8: Describe the Types of Cloud Service Providers
Module 9: Describe the Key Elements of a Cloud Strategy for a Service Consumer
Module 10: Identify the Available Services that are Relevant to the Organisation’s Context
Unit 4: Understand How Cloud Services are Selected and Procured in the ‘Offer’ Step of the Customer Journey
Module 11: Describe the Costs of Using Cloud Services
Module 12: Describe the Benefits and Opportunities Created by Cloud Services
Module 13: Describe the Key Risks and Disbenefits of Using Cloud Services
Module 14: Describe Security and Compliance Considerations of Using Cloud Services
Module 15: Describe the Inputs and Outputs of a Return on Investment (ROI) for Cloud
Unit 5: Know How to Onboard and Offboard Cloud Services
Module 16: Describe the Key Approaches for Migrating to or from the Cloud
Module 17: Carry Out the Activities of Onboarding/Offboarding Cloud Services
Module 18: Know How to Modify an Operating Model to Support Migration to Cloud Services
Unit 6: How to Manage the Use of Cloud Services
Module 19: Shared Responsibility Model
Module 20: How to Measure the Quality of Consumed Cloud Services
Module 21: Describe the Tools, Techniques, Methods, and Controls Used to Manage the Use of Cloud Services
Unit 7: Know How to Evaluate and Improve a Cloud Strategy
Module 22: Adjustments for a Cloud Strategy to Respond to VUCA Challenges
Module 23: Apply the Continual Improvement Model to an Organisation’s Cloud Strategy
Accredited: Yes
Duration: 2 Days
Online Instructor-Led Training:Available
Online Self-Paced Training: Available
The ITIL® 4 Specialist Sustainability in Digital and IT Training (ITIL® SDIT) course is designed to equip IT professionals with the knowledge and skills to integrate sustainability practices into digital and IT service management. This course will enable you to understand how to address sustainability challenges in digital and IT service management, including how to measure, report, and improve environmental, social, and economic performance.
In this course, you will explore the key concepts of sustainability and the role of IT in supporting sustainable business practices. You will learn how to design and implement sustainable IT solutions, as well as how to measure and report on the sustainability performance of IT services. Additionally, the course covers the ITIL® 4 framework and its alignment with sustainability principles, providing a holistic approach to digital and IT service management.
By the end of the course, you will be equipped with the knowledge and tools to drive sustainable practices in your organisation's digital and IT service management, contributing to a more environmentally, socially, and economically responsible business.
This ITIL® 4 Specialist Sustainability in Digital and IT Training ITIL® SDIT course teach you acquiring and managing cloud services. It is designed for those who understands relevant ITIL® 4 guidance and enables career development opportunities in the cloud service domain. This course covers the following topics:
Course Outline
Unit 1: Understand the Key Concepts of Sustainability
Module 1: Describe the Benefits of Sustainability for an Organisation
Module 2: Describe the Key Concepts of Sustainability
Module 3: Purpose of the UN Sustainable Development Goals and their Role in an Organisation’s Sustainability
Module 4: Explain the Purpose of the UN Global Compact Principles and their Role in Organisations’ Sustainability
Module 5: Describe the Triple Bottom Line Model and the Scope of Three Pillars
Module 6: Describe the Concept of Externalities
Module 7: Describe the Key Challenges of Sustainability
Module 8: Describe the Key Sustainability Solutions
Unit 2: Understand the Value, Benefits, Costs, and Risks of Sustainability
Module 9: Describe the Purpose of a Materiality Assessment
Module 10: Describe the Key Sources of Organisational Sustainability Risks
Module 11: Describe the Key Organisation-Level Stakeholder Groups and their Expectations
Module 12: Describe the Key Types and Sources of Sustainability Standards and Regulations
Module 13: Explain the Role of Services and the Service Economy in Sustainability
Module 14: Explain the Recommendations for Sustainability Return on Investment (ROI)/Value on Investment (VOI)
Unit 3: How Digital and Information Technology Support Sustainability
Module 15: Role of Digital Technology in Sustainability
Module 16: Impact of Digital Technology on Sustainability
Unit 4: Know How to Plan Sustainability for an Organisation
Module 17: Explain the Role of Sustainability in an Organisation’s Vision
Module 18: Describe the Key Due Diligence Considerations for Sustainability
Module 19: Explain the Key Concerns of Achieving Sustainability in a Volatile, Uncertain, and Complex Environment
Module 20: Describe the Three Dimensions (Aspects) of Strategic Planning
Module 21: Describe the Key Elements of an Organisational Sustainability Strategy
Module 22: Key Elements of Sustainability Culture
Module 23: Address Sustainability in an Organisation’s Vision
Unit 5: How Organisational Sustainability is Assessed, Maintained, and Improved
Module 24: Key Concepts of Measurement and Reporting
Module 25: Explain How the Following Support Sustainability
Module 26: ITIL® Practices Supporting Sustainability
I attended the gdpr foundation virtual course led by instructor Warren, and it was as good as it could be. My trainer was holding a great expert of gdpr subject, and he was providing simple examples and guidelines to remember the things. The course was well structured, as it helped me to remember various important topics. I passed my foundation exam very easily.
Oliver Smith
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I attended this 2-day gdpr practitioner training course. Josh perfectly delivered it. He was an excellent trainer, gdpr is not an easy course to convey, especially online. He did an incredible job. The course material was also well structured, which was easy to understand and easy to relate to my current organisation situations. The exam was also easy to pass because most of the topics were coved in training.
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I did the GDPR Foundation and Practitioner course, with Josh as my instructor. I bought this course under virtual delivery method due to COVID. However, I was initially worried that the personal nature of a classroom training course would be lost, but this was not the case. Josh was evident and helpful throughout, paying individual attention to each and every one of the 20 people on the course.
Olivia Williams
Online Instructor-led training brings the classroom to you. With internet access you will be connected to your class through Zoom. With an incredibly easy to use interface, the training platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.
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In-House (Corporate) Training allows you and your team to enhance your skills within your familiar surroundings while maintaining your comfort. We have created training solutions that addresses our client-requirements. We deliver training sessions as per our client’s needs and expectations. Our dedicated staff works effortlessly to arrange In-house or Corporate training for a group of professionals working in an organisation. Corporate training has many benefits for attendees, including: